1. Damage Review Appointment
You will meet with one of our Estimators to determine the extent of damage to your vehicle. If we can identify all the damage, an estimate will be written, parts preordered and an appointment set for you to drop off for repairs. If we can not determine all the damage, we may have you leave it at this point depending on the degree of damage.
2. Disassembly/Blueprint Process
In this process we completely disassemble the damage area to identify all damage and determine the repair plan. Hidden damage is often found, inner structure, mechanical, and suspension repairs are determined
3. Insurance Approval
Once your vehicle is disassembled and all of the damage determined, we will contact the insurance company to review the supplemental damage. If we are an approved repair facility for the insurance company responsible for the claim, we will begin repair immediately. If not, we will contact the company and take care of getting the additional work approved. This is also the time we give you an estimated completion date (ECD)
4. Order Parts
Upon receiving approvals from you and the insurance company, we will begin the process of locating and ordering the parts necessary to repair your vehicle. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts. Once all of the parts are received and accounted for, we go right to work.
5. Structural Repair
In the Structural Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the unibody of your vehicle. This system assures an accurate repair.
6. Body Repair
The Body Repair Department replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. All collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit here and ensure your vehicle's parts look, fit and align the way they're supposed to. From here the vehicle will go to the paint preparations department.
Paint preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coasts of paint are applied. We will only use refinish products that meet or exceed the original manufacturer's specifications and are backed by a lifetime paint performance guarantee.
Once your vehicle has gone through the refinish process, we then reattach the other parts such as mirrors, moldings, and other hardware. Should your repair require a wheel alignment or services such as air conditioning repair, we will perform them at this time.
During the repair process the vehicle accumulates dust from the repairs. It will be cleaned. It will also be road tested (if applicable) to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.
Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paperwork is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.